No. We believe in getting paid for work that is done. Our clients pay monthly or quarterly, with the balance due upon project completion.
Frequently Asked Questions
Do you require a deposit before the project starts?
Can I change my mind during the project?
Of course! Most clients change their minds about at least a few things throughout the duration of the project. It’s important to keep in mind that the bigger the change, the bigger the impact – on timelines and on costs. We advise clients to inform us as soon as possible when changes are being considered so that we can provide insight on how the changes may impact the overall project.
Is your estimate a guarantee?
No. Our estimate is just that – an estimate. Estimates are based on the information provided at the time, previous knowledge of material and labor costs, and general estimates provided to us by our service providers and trades. We typically estimate on the high side, because we’d rather prepare our clients for potential actual costs than sugar-coat an estimate by low-balling.
Why do you include a contingency fee in your estimates?
It’s standard to include a 5-10% contingency fee to account for unexpected challenges or changes. We always consult our clients prior to using any funds set aside in the contingency fee.
What if I don’t want to work with an interior designer?
We highly recommend working with an interior designer. A designer brings a skillset to each project that
Do you guarantee your timeline?
As much as we’d love to say yes, the reality is that sh*t happens! Our timeline estimates are realistic, and 9 times out of 10 we are able to complete projects ahead of the projected end date. However, if there are changes during the project or delays that are out of our control, the timeline must be adjusted accordingly. We’ll always keep you apprised if we feel that this is the case.
Will you go over-budget?
Not without your permission! It’s important to recognize that a significant portion of the costs associated with any project depends on decisions made by the client. Our original estimate is based on the information provided to us at the time – if that information changes, the budget changes as well. We certainly will never go over budget without consulting the client first.
Is our first meeting free?
You bet. We’re happy to meet with you and have a preliminary discussion about your project. If you decide you’d like to move forward and get an estimate, we do charge an hourly rate for the hours we spend reviewing floor plans, sourcing materials, obtaining estimates, etc.
Is our first meeting free?
That depends. We realize it’s tempting to “find cheaper trades” – but there is truth in the saying “you get what you pay for”, especially in the construction industry. We’ve put together a large network of skilled, insured trades who understand our unique approach to renovations and builds. If you strongly prefer to supply your own tradespeople, we cannot guarantee the quality of work or that the work will be completed in a timely manner
How is your fee calculated?
Our management and design fees are based on a percentage of the overall costs of your project. We also charge a small percentage for sourcing and/or delivering certain materials
I really want to DIY my renovations but would like some advice. Is that possible?
Absolutely. Though our specialty is larger renovations, depending on our availability we are happy to work with clients on their smaller projects as well.
Why do renovations cost so much? Can’t you do it cheaper?
Unfortunately, as with most things, cheaper usually means lower quality – and we’re committed to providing high-quality results to our clients – and that includes materials and workmanship. We believe that renovations are an investment, and our goal is to provide you with an investment that is worth every penny. Our designs are timeliness and our quality of work is… well – Matchless.
What can I do to help my project go smoothly?
Great question! The simplest answer is to trust us. We have earned impeccable reputations and take great pride in the work that we do. We believe in collaborating closely with our clients, but if a client wishes to micromanage our team or questions us every step of the way, this will always slow the project down and create frustration. We’re more than happy to keep every client informed along the way and ensure that they are involved in important decisions. Also, be decisive! This can be the HARDEST part, and we totally understand! However, as with micro-managing, being unable to make decisions or changing your mind frequently will cost you both time and money.